Refund policy

Returns & Refund Policy

Last updated: Nov 2025

At Beach House Art, we want you to love your artwork. If for any reason you are not completely happy with your purchase, we offer a 30-day return policy and a 100% Satisfaction Guarantee.

1. Our 100% Satisfaction Guarantee

If your artwork arrives and it isn’t quite right, simply contact us within 30 days of receiving your order and we’ll help arrange a return or exchange.

We are always here to help at hello@beachhouseart.co.uk.

2. Eligibility for Returns

To be eligible for a return:

Your item must be in the same condition that you received it.
It must be in its original packaging (to protect the artwork in transit).
You will need your order number or proof of purchase.

Important for personalised or custom items:

Because these are printed specifically for you, we can only accept returns if the item is damaged, defective, or incorrect. If you are unsure before ordering, we are always happy to send a proof or mock-up.

3. How to Start a Return

To start a return, please email:

📩 hello@beachhouseart.co.uk

Once your return is approved, we will provide instructions and the return address.

All returns should be sent to:

Beach House Art, 4 Church St, Henley-on-Thames, Oxfordshire, RG9 1SE

Customers are responsible for return postage unless the item is damaged, faulty, or incorrect.

4. Damages, Issues & Incorrect Items

Please inspect your order as soon as it arrives.

If your print or frame is:

damaged
defective
incorrect

…contact us within 7 days so we can put it right quickly.

To help us process damage claims with couriers, please include:

clear photos of the damage to the product, and
photos of the outer packaging (all sides if possible)

We will replace the damaged item or offer a refund according to your preference.

5. Exchanges

If you would like an exchange, simply email us at hello@beachhouseart.co.uk.

6. Non-Returnable Items

We cannot accept returns on:

Gift cards
Personalised or custom-made prints, unless damaged or faulty

If you are unsure whether your order is custom, feel free to ask.

7. Refunds

Once we receive and inspect your return, we will notify you. If approved, your refund will be issued to the original payment method.

Refund timings:

Refunds are typically processed within 3–5 business days by your bank or card provider
Shopify processes the refund immediately on our side
Some banks may take longer to show the refund on your statement

If more than 15 business days have passed since your refund approval email, please contact us.