Privacy policy

 

Privacy Policy

 


Last updated: Nov 2025


This Privacy Policy describes how Beach House Art (“Beach House Art”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit www.beachhouseart.co.uk (the “Site”) or make a purchase from us.

 

 

 

1. Contact Details

 


If you have any questions, need further information about our privacy practices, or wish to make a complaint, you can contact us:


📩 hello@beachhouseart.co.uk

📮 Beach House Art, 4 Church Street, Henley-on-Thames, Oxfordshire, RG9 1SE, United Kingdom

 

 

 

2. About Cookies

 


Cookies are small text files stored on your device when you browse our Site. We use cookies to:

 

  • recognise your device and region

  • remember your preferences

  • allow you to place orders

  • understand how people use our website

  • measure the performance of our marketing

 


Cookies cannot harm your device and we do not store information in cookies that could personally identify you (such as payment details or addresses).


To place an order with us, cookies must be enabled.


To learn more about cookies, visit: www.aboutcookies.org

 

 

 

3. Our Cookie Policy

 


You can manage cookies through your browser settings. If you disable cookies, parts of our Site may not function correctly, including checkout.


Browser cookie guides:

 

  • Mozilla Firefox

  • Microsoft Edge

  • Apple Safari

  • Google Chrome

 


(We are not responsible for external website content.)


A full list of Shopify cookies used on our Site can be found here:

https://www.shopify.com/legal/cookies


We may also use additional cookies and tracking technologies for analytics and advertising (see “Behavioural Advertising” below).

 

 

 

4. Collecting Personal Information

 


We collect personal information when you:

 

  • browse the Site

  • place an order

  • register an account

  • sign up for email or SMS messaging

  • contact us for customer support

  • interact with our ads

 


 

Device Information

 


Purpose: To load the Site correctly, provide personalised content, prevent fraud, and perform analytics.

Source: Collected automatically via cookies, tags, pixels, log files, and similar technologies.

Personal Information collected:

 

  • IP address

  • browser version

  • device type

  • time zone

  • cookie information

  • browsing behaviour on our Site

  • the pages or products you view

  • search terms

  • referral information

 


Disclosure: Shared with our processor Shopify and analytics/advertising partners.

 

 

 

Order Information

 


Purpose: To fulfil your order and provide customer service.

Source: Provided directly by you.

Personal Information collected:

 

  • name

  • billing address

  • shipping address

  • email address

  • phone number

  • payment information (processed securely by Shopify; we do not see card numbers)

  • purchase details

 


Disclosure: Shared with Shopify and trusted service providers (e.g., couriers, email platforms, payment processors) for order fulfilment.

 

 

 

Customer Support Information

 


Purpose: To respond to your enquiries and provide assistance.

Source: You provide this directly when contacting us.

Personal Information collected:

 

  • name

  • contact details

  • order information

  • any additional details you provide

 


Disclosure: May be shared with trusted service providers when necessary to help us respond.

 

 

 

5. Sharing Personal Information

 


We share your Personal Information only with trusted partners who help us provide our services, including:

 

  • Shopify (e-commerce platform)

  • Payment processors

  • Courier and fulfilment partners

  • Email and SMS service providers (e.g., Klaviyo)

  • Analytics and advertising partners

  • Fraud prevention tools

 


We may also share information if required to comply with legal obligations (e.g., responding to lawful requests, court orders, or protecting our rights).


Shopify’s privacy practices:

https://www.shopify.com/legal/privacy

 

 

 

6. Behavioural Advertising

 


We use your Personal Information to provide relevant marketing and adverts you may be interested in. For example:

 

  • Google Analytics

  • Meta (Facebook/Instagram) Ads

  • Pinterest Ads

  • Other digital advertising tools

 


These partners may receive data through cookies, pixels, or direct sharing.


 

Opt-out options:

 


Facebook / Instagram:

https://www.facebook.com/settings/?tab=ads


Google:

https://www.google.com/settings/ads/anonymous


Bing:

https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Digital Advertising Alliance:

https://optout.aboutads.info/


You can also manage cookies and tracking in your browser settings.

 

 

 

7. Using Personal Information

 


We use your Personal Information to:

 

  • process and fulfil orders

  • provide customer support

  • verify your identity and prevent fraud

  • communicate with you

  • send email and SMS updates (where you have consented)

  • provide personalised adverts

  • analyse website performance

  • comply with legal obligations

 

 

 

 

8. Lawful Basis for Processing (UK & EU GDPR)

 


If you are in the UK or EEA, we process your data under the following lawful bases:

 

  • Consent (e.g., marketing emails or SMS)

  • Contract (to fulfil your order)

  • Legal obligation

  • Legitimate interests, such as improving the Site, preventing fraud, or advertising to existing customers, provided these interests do not override your rights

 

 

 

 

9. Retention

 


We retain Personal Information for as long as necessary to:

 

  • complete your order

  • comply with legal obligations

  • resolve disputes

  • maintain business records

 


Order information is kept unless you request it to be erased.

 

 

 

10. Automated Decision-Making

 


We do not use automated decision-making that has a legal or significant effect on customers.


Shopify uses limited automated tools to prevent fraud, such as:

 

  • temporary IP address blacklisting

  • temporary credit card blacklisting

 


These do not have a significant effect on your rights.

 

 

 

11. International Transfers

 


Your information may be transferred outside the UK/EEA for processing (e.g., to Shopify’s servers in Canada or the US).

Shopify complies with GDPR through approved data transfer mechanisms.


More information:

https://help.shopify.com/en/manual/your-account/privacy/GDPR

 

 

 

12. Your Rights (UK GDPR / EU GDPR)

 


You have the right to:

 

  • access the Personal Information we hold about you

  • request corrections

  • request deletion

  • object to processing

  • restrict processing

  • request data portability

  • withdraw your consent (for marketing)

 


To exercise any of these rights, contact us at hello@beachhouseart.co.uk.


We may require proof of identity for security purposes.

 

 

 

13. Do Not Track

 


There is currently no industry consensus on how to respond to Do Not Track signals, so we do not alter our data practices when such signals are detected.

 

 

 

14. Changes to This Policy

 


We may update this Privacy Policy from time to time to reflect:

 

  • changes in our practices

  • new legal requirements

  • operational updates

 


The latest version will always be available on this page.

 

 

 

15. Complaints

 


If you are unhappy with how we handle your data:

 

  1. Please contact us first at hello@beachhouseart.co.uk.

  2. If you are not satisfied, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):

 


https://ico.org.uk